Associate - Customer Service

About Sutherland Global Services

Sutherland is a global business process outsourcing (BPO) company that provides a range of services such as customer service, technical support, sales, and back-office operations. Sutherland has a presence in several countries, including Malaysia, where it offers its services to clients across various industries.

In Malaysia, Sutherland operates as a part of its Southeast Asia operations, typically providing customer support and outsourcing services to companies in sectors like telecommunications, finance, healthcare, and retail. The company is known for its focus on innovation, digital transformation, and the use of technology to enhance customer experiences and streamline business processes.

Sutherland began its operations in Malaysia in 2008. Malaysia has become an important hub for Sutherland in Southeast Asia, owing to its strategic location, multilingual workforce, and business-friendly environment

Job Description

Job Description

Maintains customer records by updating account information
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Upsell & Cross selling skills in the hospitality business
Exemplary sales skills and customer-oriented approach
Ability to present, persuade and communicate effectively
Excellent knowledge of traveling software

Qualifications

Job Requirement

Korean and English Speaking, Customer Service Level 1 (native or near native quality business English).

Good keyboarding skills, both Korean & English input. There is a written and verbal test for both languages.

Candidates with personal travel experience will be an advantage.

Candidates with sales experience will be an advantage.

Minimum 1 year of customer service experience is a must.

VISA Sponsorship for native Korean from South Korea.

Candidates from Klang Valley (Kuala Lumpur & Selangor area) will be preferred.

Additional Information

Work Mode:
Work Mode: work at office, no hybrid
Office location: The Horizon, Bangsar South, Kuala Lumpur

Work Time

Operation Hour: As of now, the Korean queue operation is 9 hours per day, 5 days a week (Monday to Friday, 08:00 to 17:00 MYT & weekend off)

Working hours: 40 hours per week on rotation. 9 hours per day with 90 minutes break

Require working on Public Holidays if the Public Holidays fall on weekdays.

What we offer

VISA Sponsorship

Medical & Hospitalization Coverage

Dental and Optical Yearly Benefits

• Global environment & career progressions
• Yearly Increment