Account Manager

Responsibilities

Relationship management with the assigned sales portfolio, therein serving as their primary point of contact for all business-related matters
Proactive sales management of your assigned merchant portfolio
Defense of accounts against competitor poaching
Market and business trend evaluation & transparent transmission to the organ
Acquisition of new merchants, retention, and recovery of existing merchantsisation
Achievement of KPIs like Refund Ratio, Hit Rate and comparable, taking corrective action when result materially deviates from expected
Delivery of assigned budgeted targets
Delivery of account-specific contractual obligations
Delivery of new business targets & action plans
Improve merchants’ knowledge and expertise with our services
Maximize TFS business (IR and RR management)
Maximize DCC business (Hit Rate management)
Close collaboration with the Marketing department on promotions & campaigns
Close collaboration with the Key Account department and Merchant Service for alignment on account activities
Documentation of merchant-specific information and activity in CRM

Main KPI’s

Client retention

New Sales/Hunting

Cross-selling

• Contract renewal
• GB services and products

Account Plans

CRM

• Competencies, Qualifications & Skills
• Proven experience in sales, account management or relevant customer relationship management roles
• Good customer orientation & communication skills
• Ability to create personal relationships and build trust
• Problem solving attitude
• Basic knowledge of MS Office products
• fluency in English in a business context is an advantage
• Excellent standard of written communication
• Excellent time management skills, ability to organize, multitask, prioritize and work