Customer Service and Sales Support

PACT Retail Solutions, part of the PACT Group, provides innovative reuse and packaging solutions for leading retailers worldwide. We help customers reduce waste and costs through practical, circular solutions such as reusable garment hangers, security tags, and packaging.

With a strong focus on sustainability, collaboration, and customer service, PACT Retail Solutions supports global retail supply chains while contributing to a more sustainable future.

Job Description

This role supports PRS customers by managing sales orders, responding to queries, ensuring data accuracy, and collaborating across Finance, Operations, Planning, and international teams to retain customers and maintain high satisfaction across ANZ.

Your key responsibilities will be to

• Manage customer email/phone queries and online portal issues
• Monitor order inbox; raise sales orders, proformas, credits/debits
• Follow up overdue payments and process credit card transactions
• Provide stock-on-hand and sales history reports
• Liaise with couriers for ETAs and PODs
• Assist with new product development and customer/store visits
• Raise production orders; allocate stock on container arrival
• Support and train staff; manage stationery and archive documents
• Maintain sample room and perform additional duties as required
• Your skills and experience

To be successful in this role, you’ll have

• Customer service, data entry or reception experience preferred
• 2+ years in sales/customer service advantageous
• SAP and MS Office skills desirable
• Strong accuracy, communication, troubleshooting, and planning
• Ability to work independently and manage deadlines
• Calm, resilient, and results‑driven

Additional Information

At PACT Retail Solutions, our people are at the heart of what we do. As part of the wider PACT Group, we offer the stability of a global organisation with the feel of a close‑knit, supportive team.

We’re passionate about delivering great service to our customers and making a positive impact through sustainable, circular solutions. In our customer service and administration teams, your work genuinely matters—supporting customers, keeping things running smoothly, and contributing to real environmental outcomes.

You’ll be welcomed into a collaborative and respectful workplace where teamwork, accountability, and continuous improvement are valued. We offer opportunities to learn, grow, and develop your skills in a business that’s evolving and forward‑thinking.

If you’re looking for a role where you’re supported, valued, and part of something purposeful, PACT Retail Solutions is a great place to build your career.