Confidential Client of The PIE - Programme Director London

Program Director – London

Overview

Our client is an international higher education organisation delivering innovative study abroad programmes. Their model combines academic study with experiential learning enabling students to begin their university journey overseas before progressing to partner institutions.

The Role

The Program Director will provide strategic and operational leadership for their London based programme. The postholder will be responsible for the overall quality, delivery and continuous enhancement of the student experience, ensuring alignment with academic standards and institutional objectives.

Reporting to senior leadership, the role oversees all in country operations, including academic delivery, student services, partnerships, compliance and financial performance.

Key Responsibilities

Lead the delivery of the London programme, ensuring academic quality and an excellent student experience
Oversee student services, including welfare, accommodation, safeguarding, and health & safety
Work closely with academic teams to support high quality teaching and learning outcomes
Develop and maintain partnerships with local institutions, providers and community organisations
Ensure compliance with UK regulatory frameworks and internal academic policies
Manage programme budgets, financial reporting and supplier relationships
Lead student induction, orientation and co-curricular programming
Monitor programme performance through evaluation, data and continuous improvement initiatives
Recruit, lead and develop a multidisciplinary local team
Manage complex and sensitive student matters in collaboration with central academic and pastoral teams
Contribute to recruitment and outreach activities, representing the programme to prospective students

Candidate Profile

Substantial experience (7+ years) within higher education, ideally in study abroad, international programmes or student services
Demonstrated leadership experience within an academic or student-facing environment
Strong understanding of UK higher education frameworks and student support models
Experience of programme management, including budgeting and operations
Excellent stakeholder management skills across academic, administrative and external partners
Strong communication skills, with the ability to engage diverse audiences
Sound judgement in handling student welfare and safeguarding matters
Highly organised, adaptable and able to operate effectively in a dynamic environment
Commitment to inclusive practice and student-centred education