Customer Services Agent Intern

Minor Hotels is at the heart of the world’s most exciting cities, nestled on the world’s most beautiful beaches, and hidden within the most remote jungle retreats. Let us show you the world, from seamless city stays to exclusive safari lodges and luxury resorts on private islands.

Savour world-class dining at our collection of Wolseley restaurants, or sip cocktails with trendy socialites at SEEN. Embrace holistic wellness through revitalising therapies, or embark on the journey of a lifetime by train, luxury cruise or private jet.

Wherever your adventure takes you, we’re there. Discover the world with Minor Hotels.

Job Description

At Customer Contact Centre, Thailand where you can leverage your learning and developing your skills with Customer Service, Reservation, Sales and Revenue Management.

Within this, the key responsibilities for this position are to

Assist in the effective operation of the Customer Contact Centre, Bangkok to meet the business goals of the Minor Hotels.

Warrant correct operation of the Customer Contact Centre, Bangkok according to instructions given by company.

Understand how to handle and managing all the customer's inquiry via social media, or email.

Provide accurate, valid, and complete information by using the right methods/tools.

(ORS/Zendesk)

Be fully aware at all times of the Selling Strategy, rates, packages, and booking status of the Minor Hotels.

Understand and apply hotel policies for no-shows, cancellation, and deposit policies.

Taking, amending, and cancelling reservation details as applicable. Confirm the method of payment. Replying to every request for information within the timeline specified by the Minor Hotels.

Communicating with customers through various channels.

Communicating and coordinating with colleagues, as necessary.

Ensure customer satisfaction and provide professional customer support.

Maintaining a positive, empathetic, and professional attitude toward customers always.

Responsible for the administrative tasks and requirements in related report for Minor Customer Contact Centre

Daily Report

• Data clean up: Update customer data profile
• Follow Up tasks
• Stop Sale update

Handle Zendesk B2B functionality and ticket requests to support other offices

• Creating company and travel agent profile via ORS
• Reservation modification for OCM hotels

Qualifications

Familiarity with computer systems

Quick thinking and problem-solving abilities to resolve issues

Eye for detail to achieve operational excellence

Ability to multitask and prioritize tasks.

Strong interpersonal skills

Strong written communicator.