Senior Complaints Analyst - Medical Device (Hybrid)

Senior Complaints Analyst - Medical Device (Hybrid) | Cebu

Cebu, Philippines

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• Job Openings Senior Complaints Analyst - Medical Device (Hybrid) | Cebu
• About the job Senior Complaints Analyst - Medical Device (Hybrid) | Cebu

Start Date: ASAP

Work Arrangement: Hybrid (Onsite during probationary period) | Cebu

Type of Support: Voice

Shift: 8PM - 5AM (Weekends off)

Educational Requirement

Bachelor's degree in Nursing, Biology/Microbiology, Electromedical Engineering (Biomedical Engineering), Industrial/Mechanical Engineering, or other education/science/technology related discipline desired

Qualifications

At least 3 years experience in medical device product quality complaints management in a shared services/BPO/call center environment
Knowledge of complaints management in medical device industry
Preferably with good understanding on ISO 13485 or any other ISO/GxP Standard/Guidelines
Able to write effective Medical and Technical narratives regarding the complaints

Job Description

Complaint Resolution: Take charge of challenging customer issues and resolve them swiftly using advanced tools to ensure satisfaction.

Communication: Provide outstanding service by crafting clear, empathetic written responses that effectively address client concerns.

Documentation & Reporting: Maintain precise records of complaints, expertly manage data, and create insightful reports to support continuous improvement.

Experience & Skills: Bring your relevant experience, sharp logical thinking, excellent communication abilities, and capability to work independently.

Environment: Thrive in a supportive workplace culture that offers exciting opportunities for rapid career advancement, while embracing a dynamic and occasionally demanding workload.

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