Payment Operations Associate, Pay-Ins

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are

Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries and, in China, Flywire partners with licensed payment partners to provide payment services to Chinese users of the Flywire platform.

Today, we’ve digitized payments for more than 4,900+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we’re just getting started!

With over 1,400 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

At Flywire, we are transforming the way the world moves money. As a Payment Operations Associate, Pay-Ins, you will play a key role in ensuring our global payment processes run smoothly, accurately, and efficiently.

This position sits at the heart of our operations function and partners closely with Payment Operations, CMT Payouts, and Customer Support teams. You will also serve as a market subject matter expert, helping to strengthen partner relationships and continuously improve processes that support our customers worldwide.

Key Responsibilities

• Accurately match incoming payments against customer payment requests
• Monitor and control settlements from our payment partners
• Perform foreign exchange conversions of customer funds in line with operational guidelines
• Proactively follow up on unresolved processing issues to ensure timely resolution
• Liaise with both internal and external cross functional stakeholders
• Conduct payer KYC reviews in accordance with compliance requirements
• Leverage qualitative and quantitative feedback to drive process improvements and operational excellence

Qualifications

Here's what we are looking for

Tenure: Minimum of 2 years in a similar position within the Banking and/or Payments Industry.

Education: BS/BA preferred

Language Skills: Fluency in English is required; additional languages are a plus

Professional Experience: Comfortable working in a professional office environment

Communication: Excellent written and verbal communication skills, with a natural ability to engage with customers daily

Customer Focus: Strong phone etiquette and the ability to listen, understand, and resolve complex customer requests

Process-Oriented: Ability to build and improve processes, identify inefficiencies, and proactively manage potential risks

Technical Skills: Proficient with Excel and familiar with online tools such as Google Apps, Salesforce, or similar platforms

Analytical Thinking: Strong problem-solving and analytical capabilities

Growth Mindset: Eager to learn, adapt, and continuously improve

Additional Information

What We Offer

Competitive compensation

Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)

Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media

Dynamic & Global Team (we have been collaborating virtually for years!)

Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates

Be a meaningful part in our success - every FlyMate makes an impact

Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!

Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

#Li-Hybrid