Business System Analyst III

Pasig, NCR, Philippines

Business System Analyst III

Job Description

SUMMARY

The Business System Analyst III will work closely with business stakeholders and the development teams to analyze customer needs, identify processes improvements, design efficient solutions, and help with implementations, integrations, and enhancements to our enterprise platforms. This position will be part of a dynamic team that helps stakeholders with all their technological needs. Our team possesses a diverse skill set and is committed to continuous improvement. Each team member has a positive attitude, is open minded, and is a problem solver. If any of these resonate with you, please apply.

PRIMARY RESPONSIBILITES

Collaborate with stakeholders to understand their business needs
Design, develop, and implement work items to the needs of the organization
Work with technical teams to ensure of solutions utility
Build relationships with stakeholders from various departments
Provide training and support to end-users to ensure system adoption
Assist team in solutioning and issue resolution and outcome documentation
Help define the roadmap and prioritize with the team
Create artifacts that would help the team or stakeholders move things forward
Perform testing, guide acceptance, and assist with deployment activities
Coach and mentor junior members of the team
Look for continuously improving processes for the benefit of customers and the team
Stay current with industry trends and emerging technologies

REQUIRED SKILLS/KNOWLEDGE/ABILITIES

College degree or equivalent experience

Great experience interacting with stakeholders and helping define the requirements

Demonstratable experience with enterprise applications development life cycle

Experience with Salesforce Service Cloud, Sales Cloud, Experience Cloud is preferred

Eager to learn new technologies like Einstein, CRM Analytics, Chatbots, AI, etc.

Strong verbal and written communication skills, with proven technical writing abilities

Strong team player with excellent interpersonal and communication skills

Ability to effectively manage multiple priorities with minimal supervision

Systematic, disciplined, and analytical approach to problem solving; detail oriented

Flexibility to work overtime

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