Field Service Manager

Be global@work: Serve international customers and collaborate with colleagues in Canada, Europe, the U.S., Mexico and Asia.

Drive innovation@work: Participate in the development of market-leading high-tech products in the Automotive & Transportation, Electric Vehicles, Consumer Electronics, Industrials and Life Sciences.

Develop your talent@work: Contribute to thrilling projects that will stretch your skills and talent to the maximum.

Enjoy success@work: Be part of a fast-growing company with award-winning products and team.

Share your passion@work: Meet passionate people, enjoy our modern environment and dynamic atmosphere.

Job Description

The Field Service Manager challenges in a few words

Manage all assigned teams to complete project as given contract (installation, maintenance, troubleshooting, modification, re-location …)

Follow up with team and report to FS Director on projects’ status ( progress, issues, escalation,….)

Assign team to support manufacturing at Averna VN as requested.

Coach / mentor leader / supervisor/ team members

Overall manage tools/Jigs/PPEs/parts for a whole team.

Interact with PM/CM for well driving project

Duties and responsibilities

Do handling all enquiries from customers / higher management team.

Do reviewing on assignment, arrangement tasks for team

Do management on projects (plan /do / check / act …)

Make master project schedule / working plan

Do checking/ monitoring and supervising the working progress and status

Do manpower resources management (Hiring, training, coaching, reviewing, promoting,…)

Do checking and making approval on monthly timecard, expense report for team members

Do reviewing and making approval on SOPs, work instruction and training program

Do reviewing and making appraisal on team member’s skill and performance annually

Do management and planning for tool/Jigs/PPEs/parts of whole group

Qualifications

The ideal candidate in a few words
Education: University Certification or above
Experience: Working in semi-conductor or high-tech industrial over 3 years. At least 2-3 years at management position
Knowledge of Technical in Electrical / Automation / Mechatronic and Management (high level)
English: Proficiency at verbal communication and writing in English
Being able to coaching / training
Being able to work calmly under pressure
Problem-solving skills
Good at project management
Having leadership skills

Additional Information

What's in it for YOU

A multinational high-tech work environment

Team spirit, fun and passion for technology #LI-Onsite

Development and training opportunities

Attractive salary package including benefits

We are a fair company

Be part of a company that puts ESG at the heart of its mission, for people, planet, and performance.

Averna is committed to employment equity and to encouraging diversity and inclusion. We are pleased to consider all qualified applicants for employment, regardless of race, color, religion, sexual orientation, gender, national origin, age, disability, veteran status, or any other legally protected status.