Technical Operations Support

Job OpeningsTechnical Operations Support

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We are looking for a detail-oriented and proactive Technical Operations Support/Coordinator to support our client’s operational processes during US daytime hours (Philippines night shift). This role is primarily operational and client-facing, focused on ensuring continuity, accuracy, and smooth handovers between night and day teams.

This position is ideal for early-career professionals who enjoy structured workflows, documentation, quality assurance, and problem-solving in a fast-paced environment.

Core Responsibilities

Serve as the primary point of contact for client inquiries during US daytime hours.

Support day-to-day operational processes and system configurations.

Perform quality assurance (QA) checks to ensure accuracy and completeness of work.

Prepare and maintain Standard Operating Procedures (SOPs), documentation, and detailed handover notes to ensure seamless transition with the daytime team.

Monitor dashboards and operational reports; identify and escalate issues when necessary.

Collaborate closely with internal teams to troubleshoot and resolve operational challenges.

Ensure adherence to established workflows, processes, and documentation standards.

Proactively follow up on tasks and unresolved issues to ensure closure.

Complementary Skills (Nice to Have)

• Basic knowledge of SQL, Excel, dashboards, or reporting tools
• Ability to perform light data analysis to spot trends, inconsistencies, or anomalies
• Familiarity with QA processes and operational reporting

Ideal Candidate Profile

Experience

Entry-level: 0–2 years in operations, support, QA, or a related role

Core Skills

• Operational support and workflow management
• SOP and documentation maintenance
• Clear written and verbal English communication
• Client-facing support or internal stakeholder collaboration
• Strong attention to detail and process adherence
• Problem-solving with proactive follow-through

Traits

• Detail-oriented and organized
• Adaptable and comfortable working independently
• Collaborative and responsive
• Proactive mindset with a strong sense of ownership

Work Schedule

Must be willing and able to work Philippines night shift hours to support US daytime operations

Important Notes

This role is NOT a fit for candidates who

• Are primarily focused on advanced data analytics or senior-level analytical roles
• Are seeking a data-heavy, strategy-driven position
• Lack client-facing or operational support experience
• Are unable or unwilling to work night-shift hours