Brand Development Executive (Malaysia)

Job OpeningsBrand Development Executive (Malaysia)

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The Mission

You are the primary engine for awareness, adoption, and advocacy for tawk.to in Malaysia. This is a

high-impact, 50/50 hybrid role: half of your time is spent finding and closing new opportunities (Sales), and

the other half is spent ensuring our customers are successful, onboarded, and supported (Support).

Responsibilities

Sales & Growth (40% supplied / 60% self-generated)

Hunting: Proactively identify and reach out to local businesses (SMEs and Enterprises).

Awareness to Advocacy: Manage the full lifecycle from outreach to signup and adoption.

Documentation: Track all activities and leads within our internal tawk.to pipeline tool.

Customer Support & Onboarding (50%)

Guided Growth: Act as the first point of contact for setup and feature adoption.

The Bridge: Work with the engineering team to troubleshoot and provide local feedback.

Brand Ambassador (The 'Face' of tawk.to)

Presence: Represent tawk.to at 3-4 local events/conferences per month.

Market Insight: Collaborate with gtm and Marketing to tailor local messaging.

Training & Support: We Invest in You

Deep-Dive Onboarding: Comprehensive training on the tawk.to platform and internal tools.

Resource Library: Access to full marketing assets, sales collateral, and technical resources.

Engineering Support: Direct access to engineers for complex queries and onboarding.

What We're Looking For

Trilingual Mastery: Fluent in English, Mandarin, and Cantonese (Speaking, Reading, and Writing).

The 'Boots on the Ground' Mindset: Enjoy being on the road for appointments and events.

Technical Curiosity: Comfortable explaining software features.

Mobility: Must have your own vehicle for local travel.

What We Offer

Competitive salary with performance-based incentives.

Opportunities for growth and advancement in a fast-paced environment.

A collaborative and dynamic work environment that values innovation and transparency.