BPO - Part-time Technical Support Representative - Healthcare (Hybrid Setup)

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Unity Communications Careers

BPO - Part-time Technical Support Representative - Healthcare (Hybrid Setup)

On-site, Hybrid

Paranaque City, National Capital Region, Philippines

Operations

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Job description

Support jobs remain invaluable for companies even in the face of AI and automation, stemming from the irreplaceable nature of human communication. When customers get frustrated over technical problems, they want more than cold and calculated machine answers; they want tailored guidance and assistance.

Technical support representatives bring a blend of technical knowledge and high emotional intelligence to the table, and nowhere is this more crucial than in situations where specialized skills (such as accounting and HIPAA compliance) complicate an already exhausting attempt to understand new software or tools.

See if this is the right job for you. ⬇️

How You Spend Your Eight Hours

Act as the first line of technical support (tier 1 support)
Assist customers with troubleshooting and resolving technical issues with patient billing, patient payments, and accounts receivable (AR) workflow automation
Help train customers to use the software
Ensure full HIPAA compliance at every level

What You Must Possess

Excellent communication skills
Good technical support experience
Excellent critical thinking skills and ability to think outside the box
Ability to provide email, voice, and chat support at the same time
Attention to detail
Positive attitude, self-motivation, and responsiveness
Experience in accounts receivable (AR) and revenue cycle management (RCM), medical billing, electronic medical records (EMRs), and accounting
Basic to advanced knowledge of Microsoft Excel functions and features

Familiarity with HubSpot

• Basic knowledge of the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
• Knowledge of basic system-specific language such as JSON (a plus)

What You Shall Receive

HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service
VL/SL credits upon regularization
Friendly and supportive work culture
13th-month pay and other Philippine-government-mandated benefits
Non-taxable allowances
Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

• Part-time position
• Monday to Friday, 6:30 AM to 3:30 PM CST (8:30 PM to 5:30 AM Philippine time)
• Hybrid work setup with on-site training

Why Join Our Company

You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

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