GSD Analyst Level 1

About Rimes

Rimes provides enterprise data management solutions to the global investment community. Driven by our passion for solving the most complex data problems, we provide our clients with investment intelligence that powers more than US$75 trillion in assets under management annually. The world’s leading institutional investors, asset managers and service providers rely on Rimes to help them make better investment decisions using accurate information and industry-leading technology.

Role Purpose

Level 1 GSD Analysts

serve as the first point of contact for all internal IT support issues across Rimes’ global user base, ensuring timely, high‑quality resolution and strong customer service.

Key Responsibilities

Serve as initial point of contact via phone, email, chat, Jira Service Desk
First‑level troubleshooting: Windows OS, Microsoft 365 (Outlook, Teams, SharePoint, Intune), hardware, basic network issues
Log, categorize, and prioritize tickets accurately
Maintain SLA compliance for Time to First Response and resolution
Assist with onboarding/offboarding: account setup, permissions, device preparation
Support patching cycles and endpoint security hygiene
First‑level monitoring for production alerts and escalation
Follow GSD processes, documentation, and contribute improvements
Required Skills & Knowledge
Understanding of Windows OS, M365, AD, VPN, RDP tools
Experience with Jira (preferred)
Familiarity with Intune, Defender, endpoint security
Strong communication and customer service skills
Attention to detail and process discipline

Qualifications

0–2 years IT support or service desk experience (open for Fresh Graduates)

IT degree or equivalent hands‑on experience

Wiling and amenable to do 2x a week RTO / Onsite

Amenable to do EMEA shift - 3PM-12MD Manila Time

Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us.

Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.

Visit our

Careers

page to see our complete listings.