Senior Account Solution Engineer, Mid-Market - Singapore

The Senior Account Solution Engineer is responsible for leading the solution throughout the sales cycle and delivering thought leadership to companies to transform their customer’s experience with our strategic customers in the Singapore market.

The Senior Account Solution Engineer is an experienced person who works alongside their colleagues, participates in building our team culture and supports their aligned sales team to create solutions for prospects and customers.

To accomplish this, the Senior Account Solution Engineer must have a strong desire to set the vision translating business objectives into enticing and actionable recommendations. The Senior Account Solution Engineer will act as a trusted advisor to our customers while aiding the customer’s transformational journey.

Responsibilities

Manage organisations across a range of industries to understand their challenges and goals through focused discovery sessions and workshops.

Work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals.

Build trusted relationship with senior executives and key decision makers across Business and Technology

To fully understand and clearly articulate the unique benefits of Salesforce to a wide range of customer stakeholders from front line staff right up to C-level executives.

To develop and deliver innovative custom solutions, including solution concepts to key decision makers to address their business issues and needs aligned to business value.

Coordinate and lead the entire solution cycle through close collaboration with a broad range of supporting technical and business resources.

Industry experience, incorporating and developing a point of view based on Salesforce’s solutions.

Display initiative, self motivation and deliver high quality results along with meeting all expectations for both internal and external customers.

Must have a proven track record in the development and delivery of differentiated custom solutions and presentations, including technical concepts, to key decision makers to address their business issues and needs.

Skills/Experience Required

B.S. Computer Science, Software Engineering, MIS or equivalent work experience

Solution or enterprise architecture experience

A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solution

Business case/value engineering experience to drive compelling points of view

Knowledge of related applications, relational database and web technology

Solid oral, written, presentation, collaboration and interpersonal communication skills and relationship skills

Ability to work as part of a team to solve technical problems in a varied environment

Translate these needs into a compelling vision and roadmap for our customers

Translating/Presenting/Understanding the unique business requirements of customers within multiple industries

Track record of solution engineering, consultancy, delivery or training success for a software solution organisation. We are open to a variety of backgrounds for the role

Proven time management skills in a dynamic team environment.

Inquisitive, practical and passionate about technology and sharing knowledge