Dental Insurance Verifier

Key Responsibilities

Verifies and documents participation status with all insurances and umbrellas.

Take calls to follow up on specific issues or requests with insurance and umbrellas.

Perform related duties as assigned, within your scope of practice.

Assist with client communication, including scheduling meetings, preparing materials, and following up on action items

Maintain accurate client records and update account information in Google Sheets for shared updates between client and Account Manager

Coordinate project timelines and deliverables for external clients to maintain progress within their given process

Prepare paperwork (contract applications and letter requests) for assigned accounts

Handle routine client inquiries and escalate complex issues appropriately

Requirements

• 2+ years of dental insurance verification preferred
• Experience working with US dental insurance companies
• Strong written and verbal communication skills

Proficiency in Microsoft Office Suite and G-Suite

Excellent organizational abilities and attention to detail
Ability to multitask and work in a fast-paced environment
Professional demeanor and client-focused mindset
Background in project management or customer service is highly valued, as these are excellent transferable skills for the role

Benefits

HMO with 1 free dependent upon hire (with Dental coverage)

Life Insurance

• 20% Night Differential
• 20 PTO credits annually

Great Company Culture

Career Growth and Learning

Night Shift

Work from home

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SuperStaff is a comprehensive outsourcing solutions provider offering call center services offshore in the Philippines, nearshore in Colombia, and onshore in the United States.

Initially a captive market for its mother company, servicing the health and biopharma sectors for decades, SuperStaff diversified internationally. Three years ago, we managed to grow in size and expand our service portfolio. As we gain competencies in multiple industry verticals, we extend our clout in servicing start-ups and Forbes-ranked enterprises with back-end support and transformative BPO solutions.