Virtual Medical Receptionist

The Medical Virtual Receptionist will be responsible for managing incoming calls, triaging patient inquiries, and handling calls from start to finish with training. This role requires strong communication skills, the ability to multitask, and a commitment to providing patients with the support they need in a timely manner.

Key Responsibilities

Call Management

Answer and manage a high volume of incoming calls promptly. The team of receptionists receives about 400-500 calls distributed throughout the team

Direct patient inquiries to the appropriate department or staff member.

Triage Calls

Assess the urgency of patient concerns and route calls appropriately.

Provide accurate information or transfer calls to the correct team based on patient needs.

Complete Call Handling

With training, manage calls from initial inquiry to resolution.

Schedule appointments, relay messages, and follow up with patients as needed.

Patient Support

Deliver excellent customer service while addressing patient concerns.

Ensure patient satisfaction by managing calls efficiently and professionally.

Qualifications

Previous experience as a receptionist or in a customer service role, preferably in a medical setting.

Ability to handle a high volume of calls.

Excellent communication and multitasking skills.

Strong organizational skills and attention to detail.

Ability to work in a fast-paced environment and prioritize tasks effectively.

Willingness to learn and manage calls from start to finish with provided training.

Full time

100% Remote

$5-$6/hr

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Remote Raven is a staffing remote agency specializing in connecting businesses, all over the world., with highly educated and skilled remote professionals, or "Ravens," primarily based in the Philippines.

The company provides tailored solutions to meet diverse client needs, ranging from administrative support and accounting to specialized roles like digital marketing and graphic design, as long as the work can be done remotely.