Service Desk Technician II

Rea is a growing Top 100 business advisory & accounting firm providing our clients services in tax, accounting, and business consulting. We have a ‘People First’ culture and we focus on our employees’ well-being and professional development. With over 400 professionals and locations throughout Ohio, our firm has a culture that respects a work-life balance for our team. We also provide competitive compensation and a robust benefits plan.

The Service Desk Technician II role involves providing technical support and assistance to our internal staff regarding hardware, software, and network-related issues. The ideal candidate will possess excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve problems efficiently. This role will work on-site in one of our Cleveland office locations.

Responsibilities

Provide technical support to internal staff via phone, email, or in person, addressing hardware, software, and network issues promptly and effectively
Diagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and other peripherals
Install, configure, and maintain software applications and operating systems on desktops and laptops
Collaborate with other IT team members to escalate and resolve complex technical issues in a timely manner
Document all support activities, including resolutions, in the ticketing system and ensure accurate records are maintained
Assist with IT projects, including software upgrades, hardware deployments, and system migrations
Stay up-to-date with advancements in technology and industry trends to continuously improve technical skills and knowledge
Knowledge, Skills, & Abilities
Proficiency in troubleshooting hardware, software, and network issues on Windows and/or Mac platforms
Strong knowledge of Microsoft Office Suite, Active Directory, and basic networking concepts
Experience with ticketing systems (e.g., ServiceNow, JIRA) and virtual desktop support tools
Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely
Customer-focused mindset with a dedication to providing exceptional service and support to internal stakeholders
Ability to work independently and collaboratively within a team environment, prioritizing tasks effectively to meet deadlines

Requirements

Bachelor's degree in Information Technology, Computer Science, or related field preferred
Minimum of 2-3 years of experience in a similar technical support role, preferably in a corporate environment
IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
Flexibility to work occasional evenings or weekends to support business needs and participate in on-call rotations if required
Ability to travel to offices and remote offices as needed

Benefits

Rea offers a wide variety of benefits to help support our employees' health, wellness and financial goals.

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k with 3% contribution)

Life Insurance (Basic, Voluntary & AD&D)

Family Leave (Maternity, Paternity)

• Short Term & Long Term Disability
• Training & Development

'Work From Anywhere' Option

Wellness Resources

Four (4) weeks PTO

Twelve (12) paid holidays, of which three (3) are floating holidays

Rea does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from Rea’s Talent team. Pre-approval is required before any external candidate can be submitted. Rea will not be responsible for fees related to unsolicited resumes and for candidates who are sent directly to our hiring managers.

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As a member of the Rea team, you are more than a number cruncher. You genuinely make a difference in the lives of the clients we serve every day. Whether you are passionate about accounting, assurance, and taxes; or you are looking to provide consulting expertise in the areas of cybersecurity, wealth, or valuations; we’ve got your career trajectory covered.

People come first at Rea, and we are passionate about providing our people the tools needed to identify and develop your key strengths as you embark on the journey of a lifetime in the professional services industry. Are you ready to pursue a meaningful career at Rea?

We are looking for talented, ambitious, enthusiastic professionals to join our rapidly growing team of professionals in a variety of capacities – and each team member has an important role to play.