Supply Chain Quality Intern

SUPPLY CHAIN INTERN (QUALITY) (6 months)

The hub of LVMH Fragrances & Cosmetics in Singapore (100 persons - 7 brands: Dior, Guerlain, Make Up Forever, Benefit, Fresh, Givenchy & Kenzo) is supporting the fast moving and growing Cosmetics business of the whole APAC region.

To participate in the refinement of the quality process flow and the development of analytical/ tracking tools to drive quality improvements plan in contributing to customer satisfaction.

Job Description

Opportunities & Exposure

1. Drive process optimization in Claims Management

• Perform UAT (User Acceptance Test) on evolution/enhancement of newly developed on-line tool
• Enhance communication & marketing of new tool
• Support roll-out of tool to new sites within APAC
• Provide training to internal & external team within APAC
• Identify improvement areas and develop actions plan with project committee to reduce claims

1. Drive improvement in data quality management

Participate in evidence gathering and root cause determination to secure the quality process in our logistics partner (Ceva) to fulfil customer’s expectation
Perform thorough quality analysis to measure the effectiveness of various quality processes using data and internal auditing tools
Initiate corrective actions for procedural or process deficiencies
Develop common tools to facilitate weekly performance tracking/ reporting and follow up of KPI’s and actions plan

Qualifications

Requirements

Able to commit 6 months of internship
Analytical skills and good Microsoft Office technical skills (knowledge of SAP or any WMS software is a plus)
Good interpersonal, communication and presentation skills
Strong Project Management and Change Management skills
Continuous improvement oriented, open minded & Team player
Customer and result oriented