Regional Retail Operations and Performance Intern

REGIONAL MARKET

• Job Title: Retail Operations & Performance Intern
• Reporting to: Snr Regional Operations & Performance Manager

Based in: Singapore

Job Description

MISSION AND RESPONSABILITIES

The Retail Operations & Performance Intern will support the Senior Retail Operations & Performance Manager in overseeing and optimizing retail performance across all Direct Stores in the APAC and Travel Retail markets. This role provides hands-on experience in data analysis, business intelligence, operational coordination, and strategic initiatives to drive retail excellence and profitability.

Key Responsibilities

Data Management & Performance Tracking

Retrieve, compile, and analyze weekly, monthly, and quarterly retail performance reports across all regional markets.

Monitor key KPIs such as Sell-Thru performance, Category trends, FTE productivity using BI dashboards.

Identify performance gaps and propose solutions to enhance profitability.

Retail Excellence & Strategic Initiatives

Support the implementation of Retail Excellence Playbooks and initiatives to standardize best practices across all markets.

Assist in the coordination and execution of new innovations and retail projects to enhance customer experience and operational efficiency.

Manage customer survey results, compile insights, and support action plans to drive improvements in retail operations.

Financial & Expense Management

Maintain and track all retail-related expenses.

Support cost management initiatives by identifying inefficiencies and recommending cost-saving opportunities.

Explore and liaise with vendors across all Markets to negotiate competitive pricing and ensure business sustainability.

Communication & Presentation Development

Coordinate internal communication across regional retail teams.

Develop PowerPoint presentations, newsletters, and reports to support key retail operations and strategic meetings.

Support in content creation using Canva for visual storytelling and engagement.

Cross-Functional Collaboration & Project Coordination

Work closely with stakeholders across departments to facilitate seamless execution of retail initiatives.

Provide administrative and logistical support for retail operational projects.

Ensure smooth coordination and alignment in the execution of strategic retail plans.

Qualifications

WHAT WE REQUIRE FROM YOU

University undergraduate in Business, Finance, Retail Management, Marketing, Data Analytics, or related fields.

Highly independent, agile, and resourceful, with strong problem-solving skills.

Strong analytical mindset with sensitivity to numbers and financial data.

Strong desire to be successful.

Proficiency in Microsoft Excel (formulas, pivot tables, data analysis), PowerPoint, and Canva.

Detail-oriented, systematic, and project management experience is a plus.

Strong communication and stakeholder management skills to engage with internal teams & external vendors.

Ability to multitask, prioritize, and work efficiently in a fast-paced environment.

Quick learner with a proactive attitude and a keen interest in retail excellence, performance analysis, and business operations.