Appointment Setter CSR

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Job Description

Provides customer support through different communication channels (Phone, email, chat).

Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.

Collaborate with colleagues and different departments to resolve complex issues

Maintain accurate records on customer interactions, transaction, feedback, etc.

Requirements

• Must have at least 6 months of BPO experience in a Blended Account
• Excellent verbal and written English skills
• Ability to multitask (taking calls and responding to emails)
• Organized and keen to details
• Willing to work onsite in Buendia, Makati
• Amenable working night shifts

Benefits

What can we offer you?

Competitive salary and benefits

Health Insurance with free dependents*

10%-night differential

Attendance Bonus

• Paid time off
• Convertible to cash leave credits

Performance Appraisal

Work-life balance

A focus on growing your career path with us

We encourage you to follow your passions and learn new skills

Our commitment to you

Strong culture and values-driven leadership

We create opportunities for you to learn and grow at any stage of your career

Continuous learning and innovation

We foster an all inclusive environment where everyone thrives

Visit website

ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings. From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack. If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.