IT Support Manager (Hybrid)

IT Support Manager (Hybrid) | Las Piñas

at Tasq Staffing Solutions, Inc.

HybridLas Piñas, Metro Manila, PhilippinesPhilippines - CorporateFull-time

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Description

Work Arrangement: Hybrid – predominantly WFH, works outside to meet clients as needed

Work Schedule: Shifting, no fixed weekends off, no guaranteed local holidays off, may be requested to go on OT as needed

Work Location: Las Piñas

Requirements

Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course

At least 10 years of experience in the technology field of End User Computing, Systems, and Networking

Proficient in installing, configuring, maintaining, and repairing desktop and service desk equipment with confidence.

Well-versed in the specific IT needs essential for supporting dynamic call center operations.

Expert technical writer, adept at clearly documenting problems and innovative solutions.

Exceptional leadership abilities, with strong skills in supervision, people management, time management, and project coordination.

Fluent in English and flexible, thriving in environments with evolving work schedules.

Outstanding problem-solving skills combined with a customer-focused approach, excellent organization, unwavering commitment, decisive decision-making, and sharp analytical capabilities.

Key Responsibilities

Propose innovative, cost-effective automation solutions to enhance business processes.

Manage hardware and software administration, stepping in with expert support whenever needed.

Act as the go-to escalation point for complex IT ServiceDesk issues assigned to IT Support.

Collaborate in planning and executing infrastructure upgrades, installations, and maintenance to ensure seamless operations.

Keep a precise and up-to-date inventory of all IT assets across multiple sites.

Lead performance reviews and provide mentorship to nurture the growth of less experienced team members.

Champion career development initiatives, fostering professional growth and sparking innovation within the team.

Engage actively in continuous learning and development opportunities beyond mandatory training sessions.

Benefits

With 50k signing bonus given once regularized.

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Expert staffing solutions—trusted, flexible, and efficient

Founded by experts with more than 100 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs.

We offer flexible, efficient and collaborative solutions to any organization. Whatever your staffing requirements may be, you can expect exceptional service from our team.