Onboarding and Training Specialist (BGC Taguig)

Onboarding and Training Specialist (BGC Taguig) | Onsite

at Tasq Staffing Solutions, Inc.

On-siteTaguig, Metro Manila, PhilippinesPhilippines - CorporateFull-time

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Description

Working Setup

100% Onsite (BGC Taguig)

Work Hours

11PM to 8AM

Responsibilities

Onboarding & Program Delivery: Lead end-to-end onboarding for new hires, including training on tools, processes, and role-specific skills.

Training & Development: Design and enhance training programs to address skill gaps and support employee growth through coaching and upskilling.

Performance Support & Evaluation: Monitor onboarding and training effectiveness through metrics, assess learner performance with feedback, and refine programs based on data and business priorities.

Process Improvement & Documentation: Standardize onboarding and training for consistency and scalability and to update training materials and knowledge bases.

Stakeholder Collaboration: Collaborate with HR, Sales, and Operations to align training with business goals and serve as the onboarding support contact.

Requirements

Bachelor's Degree required

Excellent English communication

At least 5 years experience in contact center (B2B/SaaS)

At least 3 years tenure in Training

Strong analytical skills with experience in tracking training effectiveness and KPIs.

At least 3 years of experience in training, onboarding, learning & development, or related roles.

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Expert staffing solutions—trusted, flexible, and efficient

Founded by experts with more than 100 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs.

We offer flexible, efficient and collaborative solutions to any organization. Whatever your staffing requirements may be, you can expect exceptional service from our team.