Assistant Manager, Solutions

Role Overview

The Assistant Manager, Solutions is responsible for leading the design, development, and implementation of customized logistics solutions for e-commerce marketplaces and retailers. This role requires close collaboration with cross-functional teams—including Operations, Finance, Commercial, Tech, and Network Planning—to ensure the delivery of scalable, customer-centric logistics products that drive commercial and operational excellence.

The ideal candidate is a problem solver and strategic thinker with a strong background in logistics, capable of managing complex solutions and aligning multiple stakeholders in a fast-paced environment.

Key Responsibilities

1. Solution Development & Launch

Design and implement tailored logistics solutions across ground and air transportation, customs, and supply chain optimization.

Manage the end-to-end solution lifecycle—from initial requirements gathering to deployment and post-launch support.

Ensure solutions meet customer expectations, align with operational capabilities, and achieve financial targets.

1. Stakeholder Collaboration

Work closely with Operations, Finance, Tech, and Network Planning to create efficient and scalable logistics processes.

Collaborate with the Commercial team to understand client needs and translate them into actionable solutions.

Facilitate communication and coordination across departments to ensure alignment and successful solutions implementation.

1. Performance Monitoring & Continuous Improvement

Leverage qualitative insights and quantitative data to guide solution decisions

Gather feedback from stakeholders to identify improvement opportunities.

Facilitate structured problem-solving discussions to drive clarity, decisions, and ownership.

Lead continuous improvement efforts to enhance outcomes and customer satisfaction.

Monitor progress, identify risks, and implement corrective actions.

1. Team Collaboration & Leadership

Collaborate closely with Regional Solutions team to align local execution with regional strategies, frameworks, and priorities.

Promote a culture of innovation, collaboration, and excellence.

Mentor and coach commercial team members involved in solution development.

Contribute to the development of best practices and standard operating procedures.

Requirements

Experience: 4–5+ years in logistics, supply chain, or related roles, with hands-on experience in managing logistics solutions or product launches.

Industry Knowledge: Experience in e-commerce, retail logistics, or 3PL is preferred.

Education: Bachelor’s degree in Supply Chain, Logistics, Business, or a related field (Master’s degree a plus).

Technical Skills

In-depth understanding of cross-border logistics, air freight, customs, and delivery operations.

Problem-solver able to translate customer challenges into clear, executable solution designs

Strong data analysis skills; able to use performance metrics to guide decisions.

Familiarity with logistics technology platforms or ERP systems is a plus.

Project Management

Ability to manage multiple concurrent projects with strong execution discipline.

Structured and detail-oriented with strong organizational and planning capabilities.

Strong leadership, prioritization, and decision-making capabilities.

Communication & Collaboration

Excellent interpersonal and communication skills.

Works well with regional teams remotely, keeping communication clear and timely across different time zones

Proven ability to influence cross-functional stakeholders and drive results.

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