RBT Performance Evaluator (ABA Therapy - US Healthcare) - EST Hours

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency. We partner with international US clients and integrate our staff members directly within our clients' operations. We focus on long-term placements where you contribute directly to the client's success.

About the Role

We are seeking a confident and people-focused RBT Performance Evaluator to support one of our U.S.-based clients in the ABA (Applied Behaviour Analysis) space. This role plays a key part in maintaining quality standards and fostering positive engagement with field staff.

You will be responsible for coordinating and conducting structured performance evaluations for Registered Behaviour Technicians (RBTs) at 30, 60, and 90-day milestones. These evaluations are designed to be supportive, developmental conversations that strengthen performance, alignment, and communication between RBTs and their BCBA supervisors.

In this role, you will review self-assessments completed by RBTs alongside feedback provided by their supervisors, identify any discrepancies, and facilitate professional, constructive discussions that reinforce strengths and highlight areas for growth.

This is not a disciplinary function — it is a relationship-driven role focused on encouraging performance improvement, boosting morale, and ensuring consistent communication across the team.

PLEASE NOTE

Working Hours: Sunday - Thursday | 11:00 AM – 8:00 PM EST (17:00 PM – 02:00 AM South African time – subject to daylight savings).

Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).

Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.

Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.

Work Environment: Fully remote.

Job Responsibilities (not limited to)

Performance Evaluation Coordination

• Schedule and coordinate 30, 60, and 90-day performance review meetings with RBTs
• Ensure all required evaluation forms (self-assessments and supervisor feedback) are completed prior to meetings
• Maintain an organized calendar and ensure evaluations are conducted on time

Evaluation Facilitation

Lead structured evaluation discussions in a professional and supportive manner
Review and compare RBT self-assessments with BCBA supervisor feedback
Identify and address any discrepancies in scoring or perception
Guide constructive conversations around performance, strengths, and improvement areas
Employee Engagement & Communication
Create a positive and encouraging environment during evaluations
Ensure feedback is delivered in a clear, respectful, and constructive way
Build rapport with RBTs to support open and honest communication
Reinforce that evaluations are developmental and not punitive
Documentation & Administration
Accurately document evaluation outcomes and key discussion points
Maintain organized digital records of all completed evaluations
Track completion rates and follow up on outstanding evaluations

Requirements

Working Experience

• Previous experience in coordination, or facilitation role preferred
• Experience within ABA (Applied Behaviour Analysis) environments is advantageous but not required
• Experience conducting meetings, reviews, or performance discussions is beneficial

Key Skills

• Strong verbal communication and facilitation skills
• Ability to manage structured conversations with professionalism
• High attention to detail in reviewing and comparing evaluation data
• Strong organizational and scheduling abilities

Soft Skills

• Excellent and fluent English communication
• High emotional intelligence with the ability to deliver feedback constructively
• Confident and engaging presence in meetings
• Professional, approachable, and easy to talk to
• Ability to handle sensitive conversations with care and diplomacy

Technical Skills

Basic computer literacy

Proficiency in MS Office and Outlook

Comfortable working with digital forms, calendars, and online systems

Success Metrics

Timely completion of scheduled 30/60/90-day evaluations

Quality and consistency of evaluation discussions

Positive feedback from RBTs and supervisors on evaluation experience

Accuracy and completeness of evaluation documentation

Improvement in alignment between self-assessments and supervisor feedback over time

If you are not contacted within 14 working days, please consider your application unsuccessful.

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ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings. From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack. If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.