IT Lead

IT Lead

Quezon City, Metro Manila, Philippines

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Job Openings IT Lead

About the job IT Lead

Job Title: IT Team Lead

Location: Onsite – Quezon City

Employment Type: Full-Time

Working Hours: Monday to Friday, 6:00 AM – 3:00 PM

About the Role

Global Staff Network is seeking a proactive and experienced IT Team Lead to oversee the day-to-day operations of the IT function. This role combines hands-on technical expertise with team leadership, ensuring seamless IT support, infrastructure reliability, and alignment with business needs. The ideal candidate will play a key role in supporting organizational growth, including onboarding new clients and employees from an IT systems and infrastructure perspective.

Key Responsibilities

Lead, manage, and mentor the IT support team to ensure timely and effective resolution of technical issues
Provide advanced technical support across hardware, software, network, and system-related concerns
Oversee the setup, configuration, and deployment of workstations, network devices, and IT systems
Drive IT onboarding processes for new hires and clients, ensuring proper system access, equipment provisioning, and readiness from Day 1
Supervise and support junior team members, including remote staff (e.g., Davao-based team member)
Monitor system and network performance, proactively identifying risks and implementing improvements
Manage and maintain IT infrastructure, including servers, networks, and security systems
Administer Active Directory, email systems, and user access/permissions
Ensure compliance with IT policies, procedures, and security protocols
Lead and execute IT projects such as system upgrades, migrations, and cloud implementations
Oversee data backup processes, disaster recovery planning, and data protection initiatives
Maintain and continuously improve IT documentation, including SOPs and system configurations
Coordinate with cross-functional teams to align IT solutions with operational requirements
Manage IT assets, inventory tracking, and procurement of hardware/software
Conduct training sessions and provide technical guidance to end-users and internal teams
Stay current with emerging technologies and recommend improvements to IT operations

Qualifications

• At least 3–5 years of experience in IT support, systems administration, networking, or infrastructure roles
• Prior experience in a leadership or supervisory role is strongly preferred
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
• Strong knowledge of network administration, systems management, and IT infrastructure

Hands-on experience with

Windows Server and Windows OS

Microsoft Office 365 and Active Directory

• Ticketing systems (e.g., GLPI)
• Linux systems
• Familiarity with cloud platforms, virtualization technologies, and cybersecurity best practices
• Excellent leadership, communication, and interpersonal skills
• Strong analytical and problem-solving abilities with a proactive mindset
• Ability to manage multiple priorities in a fast-paced, dynamic environment

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