Customer Service Officer Supply Chain

About the company

Our client is a leading supply chain company.

Job responsibilities

• Handle customer inquiries and complaints via phone, email, and chat in a professional and timely manner.
• Provide accurate information about products and services to customers.
• Resolve customer issues efficiently, ensuring high levels of customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to address complex customer issues.
• Identify and escalate priority issues to the appropriate channels.
• Follow up with customers to ensure their issues are resolved.
• Contribute to team efforts by accomplishing related tasks as needed.
• Stay updated on product knowledge and industry trends to provide informed assistance.

Job requirements

• Proven experience in a customer service role, preferably in a similar industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.

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