Mandarin Speaking Customer Support Executive (Project Based)

MarTrust, an Authorized Payment Institution specializing in payment solutions for the maritime industry, is seeking a proactive and detail-oriented Mandarin Speaking Customer Support Executive to provide effective support across operational and commercial processes—playing a key role in ensuring customer satisfaction, supporting company goals, and delivering high-quality service within the Payments and Financial Services sector.

Job Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat

Provide expert-level support for payment systems, including SWIFT and SEPA settlements

Identify, investigate, and escalate customer service issues where necessary

Collaborate with internal teams across functions to resolve issues and improve service delivery

Work toward achieving individual and departmental KPIs and contribute to broader company goals

Manage multiple requests simultaneously while ensuring high-quality service

Maintain detailed records of customer interactions and solutions provided

Stay current on product updates, financial regulations, and company policies

Participate in shift rotations, including weekend coverage

The shift for this position will be 12:00-9:00PM PH time.

Requirements

Proficiency in the Mandarin language is required (business-level to advanced).

Bachelor's degree in economics, management, and other finance-related courses

Knowledge of SWIFT and SEPA settlements

1 year of experience within customer support

Maritime/shipping experience is an advantage.

Knowledge of Intercom, Monday.com, and MS Office is an advantage.

Understanding of the payment and financial service industry

Identify and escalate customer service issues.

Strong analytical, problem-solving, and organizational skills and the ability to manage several simultaneous tasks

Ability to collaborate in a team-based environment across functional disciplines and lines of business

Benefits

Competitive Salary and Bonus: We reward your expertise and contributions.

Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success right from day one.

Marcura Wellness Zone: We value your work-life balance and well-being.

Global Opportunities: Be part of an ambitious, expanding company with a local touch.

Diverse, Supportive Work Culture: We’re committed to inclusion, diversity, and a sense of belonging for all team members.

Visit the company's website for more information

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