Manager, Financial Institution Business Development

This role sits within the FIBD team and is responsible for managing key financial institution partnerships in Thailand, supporting merchant-related initiatives, and improving partnership performance across cost, payment success rate, and operational effectiveness.

The role requires close coordination with financial institutions, regional stakeholders, and internal teams to support complex merchant needs, especially for strategic accounts and cross-border business.

Key Responsibilities

Financial Institution Partnership Management

Manage relationships with key financial institutions and payment partners in Thailand

Drive partnership performance with focus on

payment cost optimization
payment success rate improvement
channel stability and operational effectiveness
Manage merchant onboarding with financial institutions, including key setup items such as MID acquisition, pricing alignment, and onboarding readiness
Lead regular partner reviews and QBRs, including performance tracking, issue follow-up, and action planning
Support negotiations on pricing, rebates, routing, and partnership improvements
Work with internal teams and external partners to resolve payment issues and maintain strong service quality

Alibaba Merchant PIC Coordination with Regional FIBD

Partner with Regional FIBD to support Alibaba intra-group merchants from the Thailand side
Act as a key local coordination point for merchant PICs, translating merchant needs into clear internal actions and partner engagement plans
Support complex merchant initiatives, including card installment expansion, payment optimization, new solution requests, and cross-border business needs
Coordinate closely with External FI Partners, Product, Operations, Risk, Compliance, Finance, and Tech to ensure timely and structured execution

A+ Partner Management for Antom Cross-border Merchants

Manage strategic A+ payment institution relationships supporting Antom’s cross-border merchant business in Thailand
Work closely with partners such as TrueMoney, LINE Pay, KBank, and other key institutions to improve merchant outcomes and partnership effectiveness
Drive collaboration on onboarding, performance improvement, issue escalation, acceptance expansion, and solution enablement
Ensure partner readiness, responsiveness, and performance meet the needs of Antom’s cross-border merchants

Cross-functional Coordination and Governance

Work closely with BD, Product, Risk, Compliance, Finance, Operations, and Tech teams to support payment initiatives and partner issues
Drive structured follow-up on issues affecting merchant performance, payment economics, or partner delivery
Support internal governance, reporting, and OKR tracking across partnership priorities

Requirements

Bachelor’s degree in Business, Finance, Economics, or a related field

5 – 7 years of relevant experience in partnerships, banking, fintech, payments, or related financial services

Strong understanding of payment and financial institution products, with the ability to navigate complex partner setups and merchant requirements

Deep understanding of fund flows, especially cross-border fund flows, settlement logic, and their commercial implications

Strong experience in partnership management, commercial coordination, and performance-driven stakeholder engagement

Ability to manage complex merchant and partner needs with strong execution discipline

Strong analytical and problem-solving skills, with the ability to turn payment performance data into actionable insights

Strong communication and stakeholder management skills, including the ability to engage confidently with C-level stakeholders

Comfortable working across local, regional, and cross-functional teams in a fast-paced environment

Fluent in English and Thai; Chinese is a plus

We offer an attractive remuneration package, a fast-paced and exciting working environment, and provide challenging opportunities for life-long learning and career development.

Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.

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2C2P is a full-suite payments platform based in Southeast Asia that empowers the world's leading enterprises to securely accept and make payments through one point of integration. Its extensive network spans across online, mobile and offline channels including over 600,000 alternative payment locations, enabling enterprises to reach their customers or recipients anywhere. 2C2P also provides value-added services such as issuing, 3D Secure, bill payments and digital goods to meet every business need. It is part of Ant International’s Antom, a world leading merchant payment and digitisation services provider.