Mystery Shopper (Freelance) - Melaka

Are you observant, detail-oriented, and love exploring retail experiences? PRISM+ is looking for Mystery Shoppers to help us elevate our customer experience. You’ll visit our retail outlets, interact with staff as a regular customer, and provide honest, constructive feedback that directly improves our service and operations.

Key Responsibilities

Conduct in-store visits to engage with retail associates and observe customer interactions.

Complete structured audits covering Customer Experience, Product Knowledge & Processes, Personal Appearance, and Store Management.

Capture relevant photos/videos and submit reports immediately after each visit.

Highlight areas for improvement to help our retail team excel.

Receive training and guidance to perform audits effectively.

Requirements

Malaysian citizen, 18 years and above.

Minimum SPM qualification; Diploma or higher is an advantage.

Excellent observation, communication, and writing skills in English & Bahasa Malaysia.

Responsible, reliable, and able to follow instructions precisely.

Independent and able to travel to assigned retail outlets.

No conflict of interest with PRISM+ or its retail partners.

Experience with electronic products is a plus.

Duration: 30–60 minutes per outlet visit.

Schedule: Weekly, flexible, assignment-based (no fixed date/time).

Workload: 1–2 outlets per day.

Payment: RM20 - RM50 (depending on your experience) per outlet visit.

Benefits

Flexible work schedule.

Gain insights into retail operations.

Contribute to improving customer experiences across Malaysia.

Work with a dynamic and growing brand.

Visit website

Founded in 2017, PRISM+ is the fastest-growing local consumer electronics brand selling top-notch gaming monitors and 4K TVs. Disrupting the traditional distribution market with the direct-to-consumer e-commerce business model, we have significantly reduced the exorbitant price of owning a gaming monitor/4K Smart TV to the masses. Achieving immense success in the Singapore market, such as Lazada Top Seller in Electronics (2019, 2020 and 2021), beating all big brands to it. PRISM+ has also expanded to new markets in Malaysia and Australia. PRISM+ is rapidly expanding in 2022 with new overseas expansions and product line-ups.