AI Customer Experience Lead

AI Customer Experience Lead | Nas.io

Singapore

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Nas.io is building the Shopify for the AI era, a platform that helps solo entrepreneurs build, sell, and scale products globally. We’ve grown revenue 5x last year, and we’re just getting started.

We’re not scaling support the traditional way. Instead, we’re creating an AI-first, customer-obsessed experience where most issues are solved instantly, and humans step in only for complex, high-value cases.

What You’ll Do

As our AI Customer Experience Lead, you’ll own the end-to-end customer experience and build support systems that scale with our growth:
Design and optimize AI-driven customer support that resolves the majority of queries automatically
Lead and grow a small, high-performing team of operators for edge cases
Use data to identify pain points and turn recurring issues into product or system fixes
Work closely with stakeholders across Product, Engineering, and Operations to solve problems at the root
Build processes, tools, and systems that scale globally—without just adding headcount

Who You Are

AI-first thinker: You see automation and systems as your main tools

Self-motivated builder: You take initiative, experiment, and ship solutions quickly

Customer-obsessed: You care deeply about solving real user problems

Data-driven decision maker: Metrics and insights guide everything you do

Collaborator & influencer: You work seamlessly with stakeholders across teams

People leader: You can hire, develop, and inspire a small, elite team

You’ll Love this Role if You Enjoy

Designing systems that scale 5–10x globally

Sitting at the intersection of AI, operations, and customer experience

Work with real impact—not just processes, but the way the company grows

Ready to Join?

If building AI-first systems that delight customers, reduce manual work, and scale globally excites you—let’s talk!