Process Leader (Automation), Ikano Retail

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description

Ikano Retail is seeking a Process Automation Specialist to join us. In this role, you will be responsible for identifying, designing, and implementing automation solutions to streamline our retail operations and enhance efficiency across the organisation.

Analyse existing business processes and identify opportunities for automation

Design and develop automated solutions using Robotic Process Automation (RPA) and other relevant technologies

Collaborate with cross-functional teams to gather requirements and ensure successful implementation of automation projects

Create detailed documentation for automated processes and provide training to end-users

Monitor and optimise automated processes to ensure maximum efficiency and reliability

Stay up-to-date with emerging automation technologies and best practices in the retail industry

Develop and maintain performance metrics to measure the impact of automation initiatives

Provide technical support and troubleshooting for automated processes

Contribute to the development of the organisation's automation strategy and roadmap

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field
Proven experience in process automation, preferably within the retail industry
Proficiency in RPA platforms such as UiPath, Blue Prism, or Automation Anywhere
Strong skills in business process mapping, analysis, and optimisation
Experience with data analysis and reporting tools
Excellent project management skills with a track record of successful automation projects
In-depth understanding of retail industry processes and operations
Knowledge of retail-specific software and systems
Relevant certifications in process automation or RPA platforms are desirable
Strong analytical and problem-solving skills with keen attention to detail
Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced retail environment

Additional Information

Please apply by 11 October 2025