SME - Travel Airlines (Cebu)

SME - Travel Airlines (Cebu) | Onsite

Cebu, Philippines

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• Job Openings SME - Travel Airlines (Cebu) | Onsite
• About the job SME - Travel Airlines (Cebu) | Onsite

Start Date: ASAP

Work Arrangement: 100% Onsite (Cebu)

Nature of the Account: Travel Airlines

Type of Support: Non-voice

Shift: Singapore Time

Educational Requirement

College Graduate

Qualifications

At least 1 year of experience
Candidate must have at least a tenure of more than 3 months and handled either Voice / Chat or Email Transaction

Job Description

Manage escalated customer complaints and complex cases such as ticketing errors, refunds, and loyalty disputes, ensuring positive resolutions.

Collaborate with internal teams like Reservations and Airport Services for seamless issue resolution.

Document all case details and actions in the 1Point system and ARD tool.

Ensure timely handling of escalations within SLAs.

Analyze trends and recommend process or policy improvements.

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