Quality Analyst (Mandarin) - Travel Airlines (Cebu)

Quality Analyst (Mandarin) - Travel Airlines (Cebu) | Onsite

Cebu, Philippines

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• Job Openings Quality Analyst (Mandarin) - Travel Airlines (Cebu) | Onsite
• About the job Quality Analyst (Mandarin) - Travel Airlines (Cebu) | Onsite

Start Date: ASAP

Work Arrangement: 100% Onsite (Cebu)

Nature of the Account: Travel Airlines

Type of Support: Non-voice

Shift: Singapore Time

Educational Requirement

College Graduate

Qualifications

• At least 1 year of experience
• Require minimum of 6 months in Travel industry experience for support roles
• Proficient in Mandarin and English in listening, reading, writing, and speaking

Job Description

Conduct transaction audits and provide feedback to improve agent quality.

Monitor agent compliance with processes, policies, and guidelines.

Present reports and analyses from audit results.

Collaborate with leadership to enhance associate performance.

Partner with Supervisors and Coaches to deliver targeted coaching.

Analyze data to recommend strategies for reducing errors and improving efficiency.

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