Customer Service Specialist Bilingual (Spanish)

Customer Service Specialist Bilingual (Spanish) | Onsite - BGC Taguig

at Tasq Staffing Solutions, Inc.

On-siteTaguig, Metro Manila, PhilippinesPhilippines - CorporateFull-time

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Description

Work Setup: 100% Onsite (BGC Taguig)

Work Schedule: Night shifts, shifting schedules and split-offs as necessary; working on holidays and weekends as needed

Requirements

Finished at least 2 years in college without back subjects
Must be have at least B1 proficiency in Spanish with online or physical certificate as proof
With at least 1 year of customer-facing work experience from any industry for foreign applicants, or at least 1 year of BPO experience as a Spanish speaker for local applicants
Customer Service experience is a huge advantage but not required
Proficient English communication skills
Amenable to work 100% onsite at BGC, Taguig
Ideal candidates are those living nearby for easy and convenient commuting
Open to working predominantly on night shift with highly possibility for shifting schedules, split-offs and holiday or weekend shifts as needed
Highly attentive to detail with excellent problem-solving abilities

Responsibilities

Deliver prompt and personalized customer support through calls, emails, or chat, strictly following organizational SOPs to guarantee a positive experience.

Engage in thorough research to resolve challenges, empower clients with knowledge, and actively promote our range of products and services.

Proactively identify customer needs and present tailored solutions that truly make a difference.

Efficiently navigate multiple online platforms, keep up-to-date with product information, and ensure full compliance with company policies, regulations, and legal standards.

Consistently achieve program-specific KPIs and SLAs, driving exceptional client satisfaction.

Strictly follow program procedures and policies while effectively handling both assigned and spontaneous tasks as required.

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Expert staffing solutions—trusted, flexible, and efficient

Founded by experts with more than 100 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs.

We offer flexible, efficient and collaborative solutions to any organization. Whatever your staffing requirements may be, you can expect exceptional service from our team.