Sr. Operations Manager (Hybrid)

Sr. Operations Manager (Hybrid) | Taguig

at Tasq Staffing Solutions, Inc.

HybridTaguig, Metro Manila, PhilippinesPhilippines - CorporateFull-time

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Description

Work Setup & Shift Schedule: Night shift, Hybrid 3x/week Onsite, Weekends off

Work Location: Taguig

Qualifications

Bachelor's or master's degree and relevant industry experience.

Total years of industry experience: Minimum of 15 years of professional experience, preferably with international organizations having global in-house delivery.

Experience in handling healthcare insurance accounts in Global Capability Center (GCC) is a must

Should have proven experience in Operations Management.

Responsibilities

Operational Oversight: Take charge of daily operations across diverse business lines, expertly handling business analysis and vendor partnerships.

Performance Management: Drive consistent achievement of KPIs with a strong emphasis on service levels, customer satisfaction, and quality excellence.

Strategic Planning: Play a key role in shaping long-term strategies, delivering insightful project reports, and leading change control initiatives.

Risk & Compliance: Proactively monitor risks and ensure all activities align with legal requirements and internal policies.

Talent Development: Inspire and nurture teams, enhancing their capabilities while supporting vital decision-making processes.

Process Excellence: Lead the charge in analyzing systems to uncover and implement impactful process improvements.

Benefits

Retirement Benefit

Annual Appraisal

Annual Performance Bonus

HMO up to 3 dependents

Free parking & shuttle service

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Expert staffing solutions—trusted, flexible, and efficient

Founded by experts with more than 100 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs.

We offer flexible, efficient and collaborative solutions to any organization. Whatever your staffing requirements may be, you can expect exceptional service from our team.