Technical Support

About our Client

Our Client is an IT technology company focused on delivering high-quality IT solutions to small and medium-sized businesses. We pride ourselves on providing reliable, efficient, and customer-focused support to help our clients operate seamlessly.

About the Role

We are seeking a Remote Technical Support Specialist to support our systems team with day-to-day IT operations. In this role, you will work closely with technicians, receiving instructions via chat and ticketing systems to complete assigned tasks efficiently and accurately.

Key Responsibilities

Microsoft 365 Administration

Manage Microsoft Office 365 environments (SharePoint, Exchange, and tenant administration)

Perform user lifecycle management

• Create and delete user accounts
• Reset passwords
• Assign or remove licenses

Configure Multi-Factor Authentication (MFA)

• Block/unblock user sign-ins
• Manage shared mailboxes and distribution lists
• Grant or revoke mailbox permissions and delegations
• SharePoint & Teams
• Create SharePoint sites and manage permissions
• Adjust SharePoint and Microsoft Teams memberships
• Windows & Device Support
• Set up and configure Windows devices
• Install, configure, and upgrade software and hardware
• VoIP & Telco Support

Configure VoIP phone systems

• Set up extensions and call routing
• Update address books and voicemail boxes
• Adjust time-based call settings

Handle telephone account provisioning

Setup or cancel SIM/eSIM
Prepare number port-ins
Internet & Connectivity
Troubleshoot internet connectivity issues
Coordinate ordering and cancellation of internet services
Qualifications & Requirements
At least 3years proven experience in IT Support or a similar technical role
Strong knowledge of Microsoft 365 (Office 365) administration
Experience with VoIP systems and basic networking
Solid troubleshooting and problem-solving skills
Excellent written and spoken English communication skills
Strong time management and ability to follow instructions independently

Nice to Have

Experience working in a remote or ticket-based support environment

Benefits

Flexibility in work hours and location, with a focus on managing energy rather than time.

Access to online learning platforms and a budget for professional development

A collaborative, no-silos environment, encouraging learning and growth across teams

A dynamic social culture with team lunches, social events, and opportunities for creative input

Health insurance

Leave Benefits

13th month

If you possess the required skills and are eager to contribute to our team's success, we encourage you to apply for this exciting opportunity. Apply now!

Visit the company's website for more information

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