Quality Analyst (Mandarin) - Travel Airlines (Cebu)

Quality Analyst (Mandarin) - Travel Airlines (Cebu) | Onsite

at Tasq Staffing Solutions, Inc.

On-siteCebu City, Cebu, PhilippinesPhilippines - CorporateFull-time

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Description

Start Date: ASAP

Work Arrangement: 100% Onsite (Cebu)

Nature of the Account: Travel Airlines

Type of Support: Non-voice

Shift: Singapore Time

Educational Requirement

College Graduate

Qualifications

• At least 1 year of experience
• Require minimum of 6 months in Travel industry experience for support roles
• Proficient in Mandarin and English in listening, reading, writing, and speaking

Job Description

Conduct transaction audits and provide feedback to improve agent quality.

Monitor agent compliance with processes, policies, and guidelines.

Present reports and analyses from audit results.

Collaborate with leadership to enhance associate performance.

Partner with Supervisors and Coaches to deliver targeted coaching.

Analyze data to recommend strategies for reducing errors and improving efficiency.

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Expert staffing solutions—trusted, flexible, and efficient

Founded by experts with more than 100 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs.

We offer flexible, efficient and collaborative solutions to any organization. Whatever your staffing requirements may be, you can expect exceptional service from our team.