Spanish Bilingual - CSR

Spanish Bilingual - CSR

Cebu City, Cebu, Philippines, Cebu, Philippines

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Job Openings Spanish Bilingual - CSR

About the job Spanish Bilingual - CSR

We are seeking a highly motivated Spanish Bilingual Customer Service Representative to provide excellent customer support to Spanish- and English-speaking clients. The role involves handling inquiries, resolving concerns, and ensuring a positive customer experience across various communication channels.

Key Responsibilities

• Handle inbound and/or outbound customer interactions via phone, email, or chat in both Spanish and English
• Provide accurate information regarding products, services, policies, and procedures
• Resolve customer complaints and concerns in a timely and professional manner
• Document customer interactions in the system accurately
• Escalate complex issues to appropriate teams when necessary
• Meet or exceed performance metrics (e.g., CSAT, AHT, FCR)
• Maintain a high level of professionalism and empathy in all interactions

Qualifications

• Fluent in Spanish and English (written and verbal)
• At least high school diploma or equivalent; college degree preferred
• Minimum 6 months to 2 years of customer service experience (BPO experience is an advantage)
• Strong communication, problem-solving, and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficient in basic computer applications and CRM tools

Preferred Qualifications

• Experience in handling international or multicultural customers
• Background in industries such as healthcare, finance, or e-commerce (depending on account)
• Familiarity with customer support tools (e.g., Zendesk, Salesforce)

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