Customer Accounts Specialist

Customer Accounts Specialist

Davao City, Davao del Sur, Philippines

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Job Openings Customer Accounts Specialist

About the job Customer Accounts Specialist

Join Our Innovative Team and Be Remarkable!

Remarkablism Services Corp. is seeking a detail-oriented Customer Accounts Specialist to support a U.S.-based client by helping maintain timely payments and positive customer relationships. This role is primarily focused on following up with customers regarding outstanding balances, answering billing-related questions, and ensuring a professional, customer-centered experience throughout the collections process.

The ideal candidate has a strong customer service background, is confident speaking with American clients, and is comfortable handling follow-up conversations in a polite but assertive manner. Over time, this role will also expand to include invoice generation, with training provided.

Essential Responsibilities

Manage follow-up with customers regarding past-due balances and payment status.

Conduct daily phone and email outreach using structured processes and templates.

Respond to billing-related questions and support customers with payment follow-up professionally and efficiently.

Document customer interactions and account updates accurately in internal systems.

Collaborate with internal team members to resolve issues and move accounts toward payment.

Skillsets

Strong customer service and phone communication skills.

Clear and professional English communication, both spoken and written.

Polite but assertive approach when handling payment follow-up conversations.

Strong attention to detail and ability to stay organized across multiple accounts.

Ability to learn new systems and follow structured processes consistently.

Qualifications

2+ years of experience in customer service, collections, call center support, or other follow-up-driven roles.

Experience communicating with American customers or clients strongly preferred.

Must be able to work night-shift hours and report onsite at our Davao office.

How to Apply

If you're a dependable, customer-focused professional who is confident on the phone and skilled at follow-up, we'd love to hear from you.

Please send your resume to josa@processwithturnkey.com highlighting your relevant experience.

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