Desktop Support Engineer

Vitol is a leader in energy and commodities. Vitol produces, manages and delivers energy and commodities, including metals, to consumers and industry worldwide. In addition to its primary business, trading, Vitol is invested in infrastructure globally, with $13+billion invested in long-term assets.

Vitol’s customers include national oil companies, multinationals, leading industrial companies and utilities. Founded in Rotterdam in 1966, today Vitol serves its customers from some 40 offices worldwide. Revenues in 2024 were over $330bn.

Find out more at vitol.com.

Job Description

The Desktop Support Engineer will have responsibility for

Providing day to day desktop support for the Geneva and its remote offices related to End User Computing (including Hardware and Software support, telephony land and mobile, and printers)

Install, configure and maintain workstations, hardware and software; Windows 11, M365 Office, Trading apps, macOS

Support Marketdata applications; Trayport, Fidessa, Bloomberg, LSEG Workspace, ICE

Preparation of new joiners, including account creation, desk set up, PC/Laptop builds, applications, telephony, network connectivity.

Manage iPhone, computers, printers, scanners and other hardware

Follow and maintain applications deployment via SCCM, Intune, other MDM applications

Analyze incidents/request and contribute to our continuous improvement’s ethos

Design and build custom internal tooling to empower Help Desk teams

Document standards and follow procedures

Work on rotation in a shift pattern and will be required to work beyond normal business hours and be on call

Qualifications

Experience: Preferably at least 5 years’ experience as Senior Desktop Support or similar position
Very good experience supporting a Microsoft environment; Windows OS, MS Office products, M365
Very good experience working with EUC networks; Patching, Wi-Fi
Very good experience administering and managing; Active Directory, AAD, Intune, GPO’s, Exchange 2019, SCCM,
Good experience supporting and working with telephony systems; MS Teams Voice, Cloud9 turret, AirWatch and Intune
Good experience supporting and working with AV (audio visual) technologies; Logitech, Teams Rooms
Good experience and knowledge virtual environments; Citrix, VMWare VDI, AVD
Good experience supporting trading applications; Trayport, Reuters, Bloomberg, ICE (Fidessa and E-Star a plus)
Good understanding of cloud technologies; Azure, AWS
Good understanding of MAC OS
Very good communication skills, collaborative and inclusive
Good experience with PowerShell beneficial
Automation creation experiences advantageous
Good project management understanding
Good experience working with vendors, providers and other internal business teams
Education: Preferably Bachelor of Science in Computer Engineering or related IT qualifications (Active)

Personal Characteristics

Customer Service oriented, white glove support level
Strong communication skills, both verbally and written in French and English
Technically minded and focused with excellent triage skills
Highly responsive, energetic and enthusiastic
Capable of prioritizing tasks and meeting critical deadlines
Structured and rigorous
Good management under pressure
Excellent judgment, attention to detail
Flexible and available out of business hours
Must be a team player, with an open, non-political style and a high level of personal integrity
Automation mindset and self-starter