Solution Architect

Key Responsibilities

Work as a Technical/Solution Architect on Salesforce Marketing Cloud projects, delivering end-to-end solutions that meet client requirements.

Lead discovery sessions and design workshops to capture client needs and translate them into technical designs.

Implement solutions across Salesforce Marketing Cloud, including Journey Builder, Email Studio, Mobile Studio, Marketing Cloud Advanced, Marketing Cloud Personalization/Salesforce Personalization, Data Cloud, Loyalty Management and Intelligence

Integrate Salesforce Marketing Cloud with external systems and platforms using APIs, custom scripts (e.g., AMPscript, SSJS), and tools like MuleSoft or custom ETL solutions ( Optional for Solution Architect )

Stakeholder Management

Ability to engage with technical and non-technical stakeholders, translating business needs into technical solutions.

Governance and Best Practices

Establish best practices, guidelines, and compliance requirements for implementation.

Client Engagement

Partner with stakeholders to ensure the delivery of high-quality technical solutions aligned with client expectations.

Communicate complex technical concepts in a clear and concise manner to both technical and non-technical audiences.

Build trusted relationships with clients, ensuring satisfaction and identifying opportunities for further engagement.

Technical Expertise

Experience with Salesforce Marketing Cloud, including implementation, configuration, and custom development.

Strong knowledge of Marketing Cloud tools such as Email Studio, Journey Builder, Automation Studio, Data Cloud and/or Personalization

Ability to perform technical debt assessments and optimize high-volume SQL queries and SSJS scripts to ensure platform stability and prevent 'Governor Limit' breaches.

Experience with scripting languages (AMPscript, SSJS) and integrating Marketing Cloud with other systems via APIs. ( Optional for Solution Architect)

Client Focus

Strong communication and interpersonal skills, with the ability to build trust with both internal teams and external clients.

Ability to work in a fast-paced, cross-functional environment and manage multiple projects simultaneously.

Knowledge of security, compliance, and industry best practices.

Education and Experience

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Preferred Qualifications

Salesforce Marketing Cloud certifications (e.g., Marketing Cloud Email Specialist, Marketing Cloud Admin, Marketing Cloud Consultant,Marketing Cloud Personalization...).

Familiarity with Agile or hybrid project delivery methodologies.