Network Operations Center L1 (Remote)

Network Operations Center L1 (Remote)

Cebu City, Cebu, Philippines

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Job Openings Network Operations Center L1 (Remote)

About the job Network Operations Center L1 (Remote)

Job Title: NOC L1

About the Client: A technology solutions provider that helps businesses simplify and manage their communications and IT systems through a single platform. They offer fully managed services such as cloud-based phone systems, internet connectivity, network security, and IT infrastructure support. Their goal is to reduce complexity by consolidating multiple vendors into one managed solution with dedicated, end-to-end support for clients.

Overview: The NOC Level 1 is responsible for the continuous monitoring of network, server, and application systems to ensure optimal performance and availability. This entry-level role acts as the first point of contact for incident detection, initial troubleshooting, and escalation to higher-tier support teams as needed. The NOC L1 plays a critical role in maintaining service reliability and meeting operational service level agreements (SLAs).

Responsibilities

Monitor network, server, and application alerts using NOC monitoring tools (e.g.,SolarWinds, Nagios, Zabbix, Splunk).

Identify, log, and prioritize incidents and service requests according to

established procedures.

Perform initial troubleshooting for network, system, and application-related issues.

Escalate unresolved issues to NOC Level 2/3 or appropriate engineering teams following escalation protocols.

Create, update, and maintain incident tickets with accurate documentation of actions taken.

Communicate incident status and resolution updates to stakeholders and end users.

Follow standard operating procedures (SOPs), runbooks, and incident

management processes.

Monitor backup jobs, system health checks, and scheduled maintenance activities.

Participate in shift-based work, including nights, weekends, and holidays if required.

Contribute to continuous process improvement by identifying recurring issues and knowledge gaps.

Create Knowledge base and train L1 Techs.

Adhere to KPI provided by the NOC ASM

Required Qualifications

Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
Basic knowledge of incident management and ticketing systems
Strong analytical and problem-solving skills
Good verbal and written communication skills
Ability to work in a fast-paced, 24/7 operational environment

Preferred Qualifications

1–2 years of experience in IT support, helpdesk, or NOC operations
Exposure to cloud environments
Basic scripting or command-line experience (PowerShell, Bash)
IT certifications such as CompTIA Network+, A+, or ITIL Foundation
Experience working with SLAs and operational performance metrics
Key Skills & Competencies
Attention to detail and strong monitoring discipline
Ability to follow procedures and escalation paths
Time management and multitasking
Team-oriented mindset
Customer service focus
Willingness to learn and grow technical skills

Schedule: Night Shift

Setup: Remote

Why Join STAFFVIRTUAL?

Competitive compensation and benefits package

Training, career growth, and global exposure

A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!

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