Enterprise Technical Account Manager, EMEA

ABOUT TALON.ONE

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.

Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

ABOUT THE ROLE

Join our team as an Enterprise Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients. You’ll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client’s ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams.

You’ll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you’ll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers.

ABOUT THE TEAM

Our global team of 15+ Technical Account Managers is spread across the world, including EMEA, US, and APAC. We always strive for a seamless client onboarding and bug-free integration, while balancing ever-changing clients' requests on a daily basis. Our team works closely with Customer Success Managers and the development team, enabling us to act as consultants to all parties involved in the client onboarding journey. Ultimately, handling expectations related to the integration of our platform is where we drive value for our clients & our company.

Our team is defined by our commitment to mutual support and our dedication to deep problem-solving. These qualities are essential in future teammates in order for us to continue building on our strengths.

This is a hybrid, full-time role, based in Berlin, Germany.

ONCE YOU ARE HERE YOU WILL

Take ownership of the integration process of our API-driven platform with our clients' ecosystem
Troubleshoot repeat technical issues and drive issue escalation and problem elimination
Own and manage a book of assigned customers, including Enterprises, with a focus on the customers API usage, ensuring retention, growth and overall customer satisfaction
Work together with Customer Success Managers and our Engineering team towards providing great client service
Find new technology partners and integration possibilities
Manage customer expectations and lead them to customer satisfaction

Design Customer Onboarding Processes

Work with Support on escalated tickets

WHAT WE NEED YOU TO BRING TO THE TABLE

4+ years of previous experience working as a Technical Account Manager, Integrations Consultant or other related role
Experience with full ownership of complex API integrations for assigned accounts
Demonstrated ability to successfully handle the demands of Enterprise accounts, including complex stakeholder management
Proven experience with SaaS based products
High level of problem-solving attitude in a troubleshooting environment
Excellent written communication skills with the ability to explain complex topics in easily understood and concise language to both technical and non-technical professionals
Excellent customer focus with a polite, patient, caring, calm and always professional demeanor
Analytical understanding with a high focus on data-driven decision making
Fluency in English required; German strongly preferred (other languages are a plus)

WHAT'S IN IT FOR YOU

€1,000 annual learning budget, full LinkedIn Learning access, and free German language courses to boost your skills

30 days of annual leave, plus extra paid days for your birthday and moving day

Home office setup budget, a monthly home office allowance

Freedom to work from abroad for up to 90 days worldwide!

Mental health support with nilo.health and a discounted Urban Sports Club membership

20% company subsidy on your pension contributions

Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome

Lease your ideal bike through BusinessBike