Business Support and Office Manager

Main duties and responsibilities

Category: Compliance and Governance

eTRS Compliance Management

Oversee eTRS compliance by partnering with regulators and internal/external stakeholders, maintaining compliant processes and documentation, and ensuring timely closure of compliance gaps and audit findings.

Legal and Contractual Compliance

Manage contract governance end-to-end (review coordination, execution, filing, renewals, and obligation tracking) and support compliance with local legal requirements, escalating risks and exceptions where needed.

Category: Operations and Service Delivery

Administrative Leadership and Service Delivery

Lead the Business Support Team to deliver consistent, high-quality administrative services, meeting service standards and enabling smooth day-to-day operations.

South Accounts Management

Manage South Accounts administration and controls, including documentation, reconciliations, stakeholder follow-ups, and issue resolution, to ensure accuracy and policy compliance.

Category: Planning, Projects and Performance

Continuous Improvement and Performance Tracking

Identify and implement improvements to back-office processes and systems, and track delivery and benefits through agreed measures and reporting.

Budget, Audit, Training, and Project Coordination

Support budgeting and forecasting, coordinate internal/external audits (evidence, responses, follow-ups), manage training logistics and records, and run project coordination (plans, status tracking, and stakeholder updates).

Cross-Functional Team Collaboration

Work with Commercial/Marketing, Finance, Technology and Operations to align scope, timelines, and requirements for initiatives, and consolidate clear status and performance updates for stakeholders.

Category: People Leadership

Team Performance and Development

Manage team performance and development by setting clear expectations, providing coaching and feedback, and supporting capability building and succession planning.

Category: Office and Facilities

Local Office Management Support

Support the Country Managing Director with local office management, including lease administration, office moves, vendors (housekeeping/maintenance), and related facilities requirements to keep the office operating smoothly.