Team Manager

Take on new responsibilities and learn new skills that elevate both your personal and professional journey within a supportive environment.

Take advantage of well-being initiatives designed to support your mental and physical health, ensuring a balanced lifestyle.

Work with experienced and skilled colleagues who support and inspire one another to achieve collective success

Why join us?

At TAL, we’re supported to live our best lives. With flexible and blended working options, discounted insurance, and wellbeing initiatives, we know we’re valued.

You’ll work alongside some of the brightest and most capable colleagues in the industry, with leaders who inspire, support, and include everyone. We foster a culture where everyone belongs.

Collaborating in person strengthens our social bonds and powers better problem-solving. Together, we face challenges and grow stronger. We connect to include, celebrate, reward, and recognise each other.

Job Description

This role plays a vital part in supporting Australians at some of the most important moments in their lives. Leading a team within TAL’s Claims function, you’ll help deliver compassionate, fair and trusted outcomes that reflect our claims philosophy and commitment to doing the right thing. By balancing exceptional customer care with sound risk and regulatory practices, this role contributes directly to TAL’s purpose of protecting people and what matters most, while fostering a culture of continuous improvement and shared accountability.

In this role you will

• Deliver fair, timely and compassionate claims outcomes that put customers first while managing cost and risk
• Provide decisive leadership on complex claims and escalations to resolve issues and restore customer trust
• Embed a strong risk and compliance culture to ensure ethical, consistent and regulatory‑aligned claims decisions
• Build high‑performing teams through clear direction, coaching and capability development
• Optimise portfolio performance by balancing service excellence, return‑to‑health outcomes and claim sustainability
• Drive continuous improvement to strengthen claims quality, customer experience and team effectiveness

Qualifications

Experience leading or mentoring claims teams, supported by a solid background in insurance or financial services
Strong understanding of claims handling, with confidence applying policy terms and industry standards fairly and consistently
Working knowledge of life insurance regulation and the Life Insurance Code of Practice, with a commitment to doing the right thing
People‑focused leadership style, with the ability to build engaged, high‑performing teams through trust and support
Clear and effective communicator, comfortable working with customers, partners and internal stakeholders
Empathetic, adaptable and positive, bringing resilience and a continuous‑improvement mindset to everyday challenges

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index

Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change

Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.

We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.

Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.