Regional Service Desk Intern

We are seeking a motivated and enthusiastic Regional Service Desk Intern to join our growing Technology department. This internship offers a unique opportunity to gain hands-on experience in knowledge management, process improvement, etc. The intern will work closely with experienced team members in supporting the setup of the new Regional IT service desk serving all APAC markets.

Job Description

Responsibilities

Reporting & Analytics: Prepare and maintain reporting and KPI dashboards for market reviews, ensuring data accuracy and timely delivery.

Knowledge Management: Assist in the identification of knowledge base (KB) articles from AMER / EMEA regions and support localization efforts to ensure global consistency.

Process Improvement: Review frequent incidents, identify root causes, and contribute to the development of new procedures and process documentation.

Market Roll-out Support: Provide support for new market roll-out activities, including data preparation, documentation, and coordination with relevant teams, and local IT team on the support activities. The intern will involve in consolidating the support activities across the roll-out progress over 2026.

Data Analysis: Perform data analysis on support tickets to identify patterns, trends, and recurring issues, providing insights to improve service delivery.

Qualifications

Qualifications

Able to commit full time internship from Jun/Jul 2026 to Dec 2026

Currently pursuing a Bachelor's degree in Computer Science, Information Technology, or a related field.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.

Detail-oriented and organized.

Ability to work independently and as part of a team.

Additional Information

Learning Outcomes

Develop skills in project management, problem-solving, and communication.

Contribute to the success of real-world projects.

Build valuable professional network.