Trainer

About Guerlain

Since 1828, Guerlain has defined the French Art of Beauty — where creativity meets craftsmanship, and emotion becomes art. Every creation reflects a deep respect for nature, luxury, and timeless elegance.

As part of the education team, the Trainer embodies this legacy, inspiring Beauty Consultants to translate Guerlain’s heritage and savoir-faire into unforgettable client experiences.

Job Description

Key Responsibilities

1. Training Delivery

Conduct new product launch trainings (Fragrance, Makeup, Skincare) to ensure all Beauty Consultants are confident and aligned with brand messaging and service standards.

Deliver onboarding training for new joiners and refresher sessions for existing members to maintain knowledge consistency and elevate client experience.

Design and deliver engaging, interactive training experiences that reflect Guerlain’s luxury standards and cater to diverse learning styles.

1. In-Store Coaching

Provide on-the-job coaching to Beauty Consultants, focusing on product storytelling, selling ceremony, and client experience.

Observe in-store performance, identify improvement areas, and provide constructive feedback and guidance.

Partner with Retail Manager to support business objectives through people development.

1. Training Planning & Coordination

Support the Education Manager in developing the annual training roadmap and execution plan for Malaysia.

Track and analyze training participation, learning progress, and performance outcomes to ensure training impact and quality.

Collaborate cross-functionally with Retail, Marketing, and the Singapore Education team to ensure seamless alignment and execution.

1. Brand & Team Development

Act as a brand ambassador who embodies Guerlain’s values of Luxury, Heritage, and Art of Craftsmanship.

Stay updated on brand launches, retail trends, and competitor activities.

Contribute creative ideas to enrich learning experiences and inspire the team’s engagement and excellence.

1. Workshop & Masterclass Expertise

Conduct client-facing workshops, masterclasses, and brand events, including OOH and in-store activations, in partnership with Retail and Marketing teams.

Deliver inspiring, luxurious, and educational experiences that deepen client engagement and reinforce Guerlain’s brand prestige.

Qualifications

Requirements

Education & Experience

Diploma or higher qualification, additional certification in facilitation, training, or adult learning is a plus.

Minimum 5 years’ experience in training, education, or retail operations within the luxury beauty, cosmetics, or skincare industry.

Strong knowledge and hands-on experience in Fragrance, Makeup, and Skincare.

Proven experience in group facilitation and in-store coaching.

Willingness to travel frequently across Malaysia for training and field coaching.

Skills & Competencies

Excellent presentation and communication skills, able to inspire and influence diverse learners.

Proficient in Microsoft PowerPoint, Word, and Excel.

Strong interpersonal skills, team spirit, and passion for people development.

Highly organized with attention to detail and a proactive mindset.

Fluent in both English and Mandarin is an advantage.

Passion for luxury beauty and continuous learning.