IT Support Consultant

We are seeking an IT Support Consultant based in our Milton location to join the IT team.

Ready to help build a better future for generations to come?

In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.

Join us and make a difference!

What you will be doing

Provide support to users with the installation, configuration, and ongoing use of laptops, desktops, printers, and other IT-approved peripherals and software
Ensure laptops, desktops, and tablets integrate seamlessly with corporate systems, including authentication services, file servers, email platforms, network switches, and routers
Troubleshoot, resolve, and repair PC and Windows-related issues in a timely manner
Prepare, configure, and deploy new hardware, including laptops and desktops
Demonstrate strong working knowledge of IT systems, tools, and procedures to effectively perform job responsibilities
Support IT asset management processes, including maintaining accurate hardware inventory records
Perform device configuration, maintenance, and troubleshooting
Coordinate device repairs with external vendors and suppliers
Develop and deliver user training, and maintain clear documentation and user guides
Handle ad hoc IT support tasks as required
Participate in IT projects as needed and as approved by the functional manager

What you bring

• Minimum of 2+ years of experience in a global support environment preferred
• Strong written and verbal communication skills in English
• Customer-focused with a commitment to delivering high-quality service
• Proactive in identifying issues and taking initiative to improve processes and procedures
• Solid interest in and understanding of technical IT environments
• Bachelor’s degree in an IT-related field or equivalent experience
• ITIL Foundation certification is an asset
• Demonstrated excellent customer service and interpersonal skills

What we offer

Competitive Pay & Benefits from Day 1: Comprehensive medical, dental, massage therapy, and vision plans.

Retirement Pension Matching Program

Paid Time Off: Generous PTO, paid holidays, and top up plans for maternity and paternity leave.

Educational Assistance & Career Growth: Invest in your future.

Wellness Perks: Fitness reimbursement and EAP access.

Safety First: Company-provided PPE and programs to keep you protected

The annual salary range for this role is $60,000 - $70,000. Your base salary is determined based on location, experience and the pay of employees in similar positions.

Who we are

Founded in 1937 in Denmark, ROCKWOOL transforms volcanic rock into sustainable, innovative products that improve lives and communities. With over 12,000 employees across 51 manufacturing facilities in 40+ countries, we share one common mission: to release the natural power of stone to enrich modern living. Sustainability is central to our business strategy. Through our partnership with One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.

Work Environment & Conditions

Our offices are designed to inspire collaboration, creativity, and meaningful social interactions., empowering employees to achieve balance and bring their best selves to work. ROCKWOOL is deeply committed to giving back to our communities. Through global philanthropic initiatives, community involvement, and sustainability efforts, we strive to create a positive impact in the communities we serve.

Our Culture and Commitment

We are dedicated to fostering an inclusive workplace where everyone feels valued, respected, and heard. With employees representing 79 nationalities, we champion diversity, provide equal opportunities, and actively combat all forms of discrimination. At ROCKWOOL, you'll find a welcoming team environment built on what we proudly call “The ROCKWOOL Way”. This cultural foundation reflects our core values: ambition, responsibility, integrity and efficiency.

ROCKWOOL is proud to be an Equal Opportunity Employer. We assess all qualified candidates based solely on their skills and qualifications, without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.