Responsible Back-Office Support – Associated-Director

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We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500’000 clients, through our performant and secured digital platforms.

Our +1000 employees work in a flexible way, without dress code and in multicultural teams.

By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment.

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Job Description

As the Associated-Director in the Back-Office Support Malta department, you will be in charge of the Back-Office Support team. Reporting directly to the Deputy Head Back-Office, you will be in charge of the supervision of the operational activities and the people management in accordance with your senior management.

Key responsibilities

Team Management

Leading and supporting a team of 4

Fostering a positive work atmosphere where employees feel motivated, valued, and connected to the team and the organization.

Promoting collaboration, trust, and cohesion among team members.

Addressing any potential conflicts among team members to your senior management and/or HR Partner

Supporting employee growth through training, mentorship, coaching, and advancement opportunities.

Hiring

Leading the recruitment process with your Talent Acquisition Partner

Ensuring new hires are properly introduced to the team, the organization, its culture, policies, and their specific roles.

Performance Management

Setting performance expectations, providing feedback, conducting performance reviews, and addressing any performance issues.

Conducting under performance process

with the help of your Senior Management and HR Partner.

Operations management

Controlling daily operations

(Payments screening, data updates, transactions processing, etc.)

Delegating

Executing non-ordinary operations

Reporting

implementing and producing periodical statistics and reports

Documentation and Procedures

properly documenting main procedures

Collaborating

external / internal

Project Management

guide internal projects

Monitoring

• team’s capacity allocation
• Report to the Vice-director and assist him/her in the strategic planning of the team’s activities

Qualifications

Minimum of 5 years track record of back-office environment.

Previous experience in a leadership role is a strong advantage.

Very good knowledge and previous experience in Back-office/Operations department

Proficiency with Office banking operations

Very good understanding of operational workflows

Strong project management and problem-solving skills

Ability to prioritize and deliver on multiple tasks in a deadline-driven environment

Excellent interpersonal skills, results-oriented, team player

Excellent communication and presentation skills

Additional Information

SQ2