Senior IT Engineer

Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this.

The single corporate service is delivered across both organisations. You can choose to be based at either IWT or PHU and individuals may be required to undertake business travel between sites. The arrangements and frequency will be agreed locally.

The vision for our single corporate services is to

Be an employer of choice for corporate talent, attracting and retaining people who share our values for excellence in care and welcome the opportunity to benefit from the broad range of flexible career and development opportunities we can offer.

Improve efficiency through simplified and standardised policies, processes, and systems, drawing on the best from both Trusts.

Do things once and reduce any duplication on transactional tasks giving corporate staff the ability to focus on higher value and more diverse activities.

Co-invest in the latest digital solutions and standardise our approach, meaning we do things once for both organisations.

Improve learning and development opportunities and sharing best practice, upskilling both Trusts.

Co-locate teams in purpose-built facilities on the Island and in Portsmouth to enable closer working and sharing.

Build resilience for individuals and our teams.

Job Description

This vacancy is open to employees of Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust only.

NHS Band 5

£32,073 - £39,043 per annum

Full-time: 37.5 hours per week

Contract Type: Temporary for 2 years

To improve the effectiveness and value of health care delivery for Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust (the Trusts). This post is a member of the Group Digital Service, within the Information Technology (IT) function. Working as one service, to minimise the impact of IT services affecting service users and on patient care, support services and management by:

Providing second-line mobile site engineering support, dealing with complex technical issues and requests as required, through to resolution, ensuring the department meets Service Level Agreement targets.

Assisting with software and hardware installations either through support or managed pieces of work.

Enable the departments ITIL processes, providing professional guidance and execution of Incident Management and Request Fulfilment.

Where relevant, escalating calls to third-line technical support staff or 3rd party suppliers.

Supporting the Trust in meeting business objectives by contributing to assessment of potential technology innovations and, where approved, assisting their implementation

Job summary

Forming part of the IT site engineering team, supporting a wide range of IT systems and applications in use across the Trust, including specific core clinical applications.

Log and manage all support interactions accurately, ensuring comprehensive documentation is captured for troubleshooting and resolution purposes.

Complete IT installations relating to hardware or software following procurement processes and procedures.

Use technical skills and expertise to resolve identified IT issues and requests, either over the telephone, via remote support technologies or by visiting end users at various remote locations, as required.

For further information please refer to full

job description

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Qualifications

Essential

Degree level qualification or equivalent in computing or related field.

Higher National Diploma in IT (HND).

Technical accreditation in at least one or more specialised IT area e.g., Microsoft MCTS/MCITP, Cisco (CCNA).

Desirable

ITIL Foundation Certificate

Advanced technical accreditation e.g., Microsoft Certified Systems Engineer (MCSE), Certified Virtualisation Expert (CVE)

Experience

Essential

Theoretical and specialist knowledge across one or more information technology platforms; Desktop Virtualisation, Data & Voice Networking, Security, Mobility, Peripheral Hardware.

Significant experience of IT Service Management functions e.g., Incident, Problem and Change Management.

Significant experience of participating in technical problems through to resolution, including working within a team and including external suppliers.

Experience in the use of Windows operating systems and office 365

Experience of completing hardware and software installations covering a wide range of technologies and device types.

Experience of supporting the delivery of technical projects and programmes of work.

Experience in assisting in report writing and developing operating procedures and user guides.

Desirable

Knowledge of supporting clinical applications within a healthcare setting.

Experience of working within an NHS IT environment.

Knowledge

Essential

Excellent interpersonal and explanatory skills in dealing with a wide range of information technology users from skilled to IT illiterate.

Excellent verbal/written communication skills, with the ability to present within a group.

Advanced technical knowledge to understand and resolve complex technical issues.

Ability to set clear and appropriate priorities, with the ability to deal with conflicting demands, unpredictable work pattern, and multiple deadlines.

Excellent customer friendly telephone manner

Advanced keyboards skills

Ability to remain calm when dealing with difficult users

Practical understanding of NHS IT Security issues.

Additional Information

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and Disability, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.